The issue causing payment processing delays has been fully resolved, and all systems are now operating normally.
Posted May 12, 2025 - 13:44 UTC
Monitoring
Following the implementation of a fix for the earlier payment processing issue, we are observing positive signs of recovery. Payments that were previously stuck in the 'Created' state are now gradually processing and completing.
Our team continues to actively monitor the system performance to ensure a full recovery.
Posted May 12, 2025 - 13:39 UTC
Identified
We are currently experiencing an issue impacting payment processing, causing some payments to remain in the 'Created' state longer than usual. Our team has identified the root cause and is actively working on implementing a solution. We apologize for any inconvenience and will provide further updates as they become available.
Posted May 12, 2025 - 13:22 UTC
This incident affected: Payments API, EagleNet, Inbound Payments (SEPA, CHAPS, Faster Payments, SWIFT - USD), and Outbound Payments (SEPA, CHAPS, Faster Payments, SWIFT - USD).